FAQs

Browse our catalog and select the product and quantity you need. At checkout, you can upload your design file directly or add Foldy's design service.

Once your payment is confirmed and your design is approved, we start production. Your order is delivered to your door in 7 working days.

MOQs vary by product. Most start at 50 pieces, while some items start at 100 units. The MOQ for each product is listed on its product page.

Yes. Add multiple products to your cart and check out together.

All orders are placed online through foldyph.com. This keeps pricing transparent and the process clean for both sides.

Email us for custom orders and MOQs of 1000 and more.

Upload your design file directly at checkout or through your order page after purchase.

Each product page also has a Download Template button — download the dieline, apply your design, and upload the completed file.

We accept print-ready PDF files set up in CMYK color mode, at 300 DPI minimum, with bleed and crop marks included as specified in the dieline template.

Click the Download Template button on any product page. This gives you the exact dieline specs for that product so your artwork is correctly positioned for print.

We offer in-house design services starting at ₱850 per SKU. You provide your brand assets — logo, colors, any guidelines, and all the copy that goes on the packaging — and our team builds the print-ready artwork for you.

Click the "Add Foldy Design Services" option to each product at checkout.

Download the dieline template from the product page and send it to your designer.

Once the artwork is ready, upload the completed file through your order page before you checkout.

Our team builds your packaging artwork from scratch using your brand assets.

Every design package includes up to three drafts — one initial design plus two revision rounds. Additional rounds are available at an extra fee.

Your logo, brand colors, any existing brand guidelines, and all copy that needs to appear on the packaging. The more complete your assets, the faster the turnaround.

It can be completed in as fast as one week, depending on how quickly feedback and approvals come through on your end.

Standard production time is 7 working days from the date payment is confirmed and your design file is approved.

Philippines: 7 working days production + 1–3 working days delivery depending on your location.

Singapore: 7 working days production + 7–14 working days international shipping.

Estimated delivery dates are displayed on each product and their product pages.

Yes. We ship to both the Philippines and Singapore. Shipping costs for Singapore orders are calculated at checkout.

Shipping is calculated at checkout based on the total weight of your order and your delivery address. You will see the exact cost before completing your purchase.

Yes. Once your order ships, you will receive a shipping confirmation email with your tracking details.

We accept payment via bank transfer or GCash. After placing your order, you will receive an email with our bank details and payment QR code.

Payment must be completed within 7 days to secure your slot in the production queue. Otherwise, we will mark the order as canceled.

Once payment is confirmed and your design file has been received and approved; both are required before we queue your order.

You may cancel within 24 hours of placing your order, provided production has not yet started. Email hello@foldyph.com immediately. Once production begins, cancellations cannot be accommodated.

All custom orders are final once production has begun.

We offer reprints or refunds in cases of manufacturing defects, damage during shipping, or incorrect items delivered. Claims must be submitted within 5 business days of receiving your order.

See our Refund Policy for full details.

Document the damage upon receipt and email hello@foldyph.com within 5 business days with your order number and clear photos of all affected pieces. We will assess and resolve from there.