Refund policy
All Foldy products are custom-printed and made to order. Because every item is produced specifically for your brand, all sales are considered final once production has begun.
What We Cannot Refund
We do not issue refunds or accept returns for:
- Change of mind after an order has been placed or production has started
- Design errors in files submitted by the customer
- Color variation between on-screen display and printed output — CMYK printing will naturally differ from RGB screen colors, and this is not a production defect
- Orders where the customer has approved a digital proof and the item was printed as approved
When We Will Make It Right
We will issue a reprint or refund if your order arrives with:
- A manufacturing defect (structural failure, misprints caused by our production process)
- Damage incurred during shipping
- The wrong product, size, or quantity delivered
To be eligible, you must contact us within 5 business days of receiving your order. Claims submitted after this window cannot be accommodated.
How to File a Claim
Email hello@foldyph.com with your order number, clear photos of the issue across all affected pieces, and a brief description of what went wrong. We will respond within 2–3 business days. Approved claims will be resolved through a reprint or store credit at our discretion. Refunds to the original payment method are only issued when a reprint is not possible.
Order Cancellations
You may cancel your order within 24 hours of placement, provided production has not yet started. Email hello@foldyph.com immediately if you need to cancel. Once production begins, cancellations cannot be accepted.
Contact
For any questions about your order, reach us at hello@foldyph.com. We respond within 2–3 business days.